Legal notices and T&Cs

This site is published and distributed by Elhée SAS with a capital of 110,000 €
Headquarters: 4 rue Clara Belle, 38160 Saint-Marcellin (France)
Registered with the RCS of Grenoble under number 842 142 028
Intra-community VAT number: FR 83842142028
Siret: 84214202800013
Director of publication: Allison Piraud

Élhée is a trademark registered with the INPI. The entire site is the exclusive property of the company Élhée. No reproduction or representation can take place without the prior written consent of Élhée. Despite all the usual care taken in the creation of this site and its regular updating, errors may have crept into the information and/or documents presented. Élhée cannot, however, guarantee the accuracy, precision or completeness of the information made available on this site and the publisher cannot be held liable under any circumstances in the event of any errors. If you find any, please report it by e-mail to: contact@elhee.com so that we can make the corresponding corrections. Élhée reserves the right to correct the content at any time and without notice. This site has been declared to the Commission Nationale de l’Informatique et des Libertés. The personal data recorded on this site will be stored and used in accordance with the law of January 6, 1978 relating to data processing and freedoms. Users of this site have a right to access, rectify and delete data concerning them, which they can exercise with:

ÉLHÉE
Service Clients
4 rue Clara Belle
38160 Saint-Marcellin

TERMS OF SALES

PREAMBLE

This site is operated by the company Élhée SAS, having its registered office at 4 rue Clara Belle, 38160 Saint-Marcellin, France. and registered in the Grenoble Trade and Companies Register under number 842 142 028.
These general conditions of sale apply to all orders placed with the company Élhée for all items offered on the elhee.com website by non-commercial individuals (hereinafter the General Conditions of Sale). Consequently, the fact for any person to order a product offered for sale on the Élhée website implies full acceptance of these General Conditions of Sale, which the Customer acknowledges having read prior to his order. Élhée reserves the right to modify these General Terms and Conditions of Sale at any time. Nevertheless, the General Conditions of Sale applicable to the order placed by a Customer on the Élhée site are those accepted by the Customer at the time of placing his order.

ARTICLE 6: PRICE

The prices are indicated in euros "All Taxes Included" and are only applicable on the date of the sending of validation of the order by the Customer. The prices do not take into account delivery costs, gift wrapping costs, any promotional offers and personal reductions, indicated before the final validation of the order.

The prices take into account the French VAT applicable on the day of the order and any change in the legal VAT rate will be automatically reflected in the price of the products presented on the site, on the date stipulated by the decree of application.

However, prices cannot be changed once the Customer's order has been placed.
Similarly, if one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change may be passed on to the selling price of the products present on the elhee.com site.

Orders to countries outside the European Union are not subject to French VAT. The prices indicated on the site for these orders are excluding VAT and therefore do not take into account the VAT. However, these orders are subject to any taxes and customs fees of the country of destination.

ARTICLE 7: PAYMENT

MEANS OF PAYMENT
The Customer can pay for his order online by bank card (Carte Bleue, Visa, Eurocard-Mastercard, Bancontact), or by Paypal. The Customer guarantees the company Élhée that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. Purchases are debited from the Customer's account when the order is processed.

Élhée implements all necessary means to ensure the security and confidentiality of data transmitted online. For this purpose, the site uses a secure method of payment SSL (Secure Socket Layer) which allows the encryption of your bank details during their transmission on the network. You notice that the transmission is encrypted by software when the padlock symbol appears in your browser. The transaction is carried out via the CIC bank, which alone has the banking information provided on the site at the time of payment.

Élhée reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by credit card from officially accredited bodies or in the event of non-payment. Élhée reserves the right to refuse to make a delivery or to honor an order from a Customer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. 'administration.

As part of an order verification procedure intended to ensure that no one uses the bank details of another person without their knowledge, the Customer may be asked to send by fax or e-mail to the Élhée company a copy of an identity document as well as proof of residence. The order will only be validated after receipt and verification by our services of the documents sent. In the absence of receipt of these documents within 15 days following the placing of the order, the latter will be deemed canceled automatically.

 

INVOICE
The order form that the Customer establishes online or the order confirmation sent by e-mail to the Customer by Élhée does not serve as an invoice. The Customer has the original of the invoice in his online account. The invoice is not attached to the package. Élhée keeps an electronic copy of each invoice.
In the case of delivery to an address different from the billing address, the invoice is in any case only available in the online order tracking of the Customer's account.

 

TRANSFER OF OWNERSHIP
Élhée remains the owner of the Products delivered until full payment by the Customer. The above provisions do not preclude, upon delivery of the Products, the transfer to the Customer of the risk of loss or deterioration of the Products subject to retention of title as well as the damage they may cause.

ARTICLE 8: DELIVERY

DELIVERY AREAS
The geographical delivery area of the Élhée store offer is as follows:
Metropolitan France, Corsica and Monaco and certain countries in Europe and the rest of the world.
The Customer can contact Élhée's Customer Service for more information on the delivery conditions in a specific country in the world. Orders to countries outside the European Union are not subject to French VAT. However, they are subject to any taxes and customs fees in the country of destination. These costs and the related formalities are the responsibility of the customer/recipient. They are to be paid directly to the carrier upon delivery. The Customer is also responsible for checking the possibilities of importing the products ordered with regard to the law of the country of delivery. We recommend contacting the customs department for more information.

DELIVERY SERVICES
The products are delivered to the address indicated by the Customer on the order form. The Customer must verify the completeness and compliance of the information he provides to Élhée. The latter cannot be held responsible for any input errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for the reshipment of the order will be entirely the responsibility of the Customer.
Élhée cannot be held responsible for delays in delivery due to errors or disruptions attributable to carriers (including in particular in the event of a total or partial strike, in particular of postal services and means of transport and/or communications).

SHIPPING TIMES
Orders placed online via the elhee.com website are collected every day from Monday to Friday, except public holidays. Élhée does its best to process and ship within 1 working day, however the processing and preparation time for an order can be extended depending on the item and last between 1 and 5 working days. Upon receipt of the shipping confirmation email, the Customer can take into account the delivery times of the carriers announced below. Élhée informs its Customers that these shipping times do not include Saturdays, Sundays and public holidays.
In the case of an order that includes one or more unavailable products as well as one or more available products, Élhée ships the order upon receipt of all the products that make up the order. If the Customer wishes to receive the products available immediately as soon as possible, he is advised to isolate these items in a separate specific order.

TRANSPORT TIMES
Transport times depend on the carrier chosen by the Customer and the place of delivery.
Élhée informs Customers of the deadlines announced by the chosen carrier for information purposes. The shipping costs are calculated according to the country of delivery at the time of the basket and are definitively confirmed according to the mode of transport and the delivery destination chosen, before the final validation of the order. However, Élhée informs its Customers that the announced deadlines do not include Saturdays, Sundays and public holidays.

DELIVERY TIME Delivery times can be as follows:

• If the products are available, the delivery time is equal to the time indicated when taking the order in the delivery method section.
• If the products are not available and therefore on order, the delivery time is equal to the time indicated in the product availability section.

If it turns out that the shipping deadline cannot be met, a new deadline will then be communicated to the Customer, based on the data known by Élhée. In this case, a proposal for order cancellation, credit note or refund will also be made to the Customer.

DELIVERY MEANS IN METROPOLITAN FRANCE

Standard delivery by Colissimo (usually observed time of 48h/72h)
This delivery method allows the Customer to receive his package within 48 hours of dispatch thanks to the Post Office and the Colissimo service (excluding order processing and preparation time which can take from 1 to 5 working days). Deliveries are made from Monday to Friday morning, except public holidays. The costs incurred for this option depend on the total weight and volume of the items ordered. The parcel is taken care of by the Post Office and delivered to the delivery address indicated by the Customer. In the event of absence during delivery, a transit advice note is left at the delivery address indicated by the Customer, which allows the latter to collect their package from the nearest post office. Parcels are kept pending at the Post Office for 15 calendar days. In the event of non-collection within the time limits set by the carrier, the products will be returned to Élhée, which reserves the right to refund the price of the products, the shipping costs remaining the responsibility of the Customer.

Delivery by UPS and DHL (usually observed time of 24 hours)
This delivery method allows the Customer to receive his package within 24 hours of dispatch thanks to UPS and DHL (excluding order processing and preparation time which can take 1 to 2 working days). Deliveries are made Monday to Friday, except public holidays. The costs incurred for this option depend on the total weight and volume of the items ordered.
The package is picked up by UPS or DHL and delivered to the delivery address indicated by the Customer. The Customer must ensure that when ordering, he correctly informs the conditions of access to the place of delivery (code, building, floor, door, etc.), as well as a telephone number where the Customer can be easily reached. In case of absence, the deliverer leaves a notice of passage with the indication of his next passage. The Customer may call UPS or DHL customer service to arrange a new delivery date that suits them better. Beyond 3 unsuccessful visits to the delivery address, the package is automatically returned to Élhée, which reserves the right to refund the price of the products.
The delivery times that we indicate are indicative and those generally observed. No refund of shipping costs will be made in the event of delivery within a longer period than those indicated.

 

MEANS OF DELIVERY OUTSIDE METROPOLITAN FRANCE
In Europe and abroad, delivery is made via various carriers: Colissimo, UPS, etc. The costs incurred depend on the country of destination, the weight and the total volume of the items selected. The costs and deadlines are indicated to the Customer before the final validation of his order.
Orders to countries outside the European Union are not subject to French VAT. However, they are subject to any taxes and customs fees in the country of destination. These costs and the related formalities are the responsibility of the customer/recipient. They are to be paid directly to the carrier upon delivery.
The customer is also responsible for checking the possibilities of importing the products ordered with regard to the law of the country of delivery. We recommend contacting the customs department for more information.

CONDITIONING
The products are packaged in such a way as to comply with the transport standards in force, and to ensure optimal protection of the products during their delivery. The Customer is asked to respect these same standards when returning a product, whether during an after-sales service, or when returning for convenience. In the event of a Product return, if we find that the Product returns to us damaged due to insufficient quality packaging, Élhée may decide to only partially reimburse the product or refuse to reimburse it if it is impossible to resale as is.

CUSTOMER RESPONSIBILITY FOR VERIFICATION OF PACKAGES UPON RECEIPT
Élhée reminds that it is the Customer's responsibility to inspect their parcels upon receipt in the presence of the delivery person and to immediately notify the carrier and Élhée Customer Service of any anomaly noted (shock, damaged parcel, delivery date not in accordance with normal deadlines delivery service). In the event that such mentions have not been made on the delivery slip presented to the Customer by the carrier, no complaint relating to the condition of the package(s) could be accepted a posteriori by Élhée.

DELIVERY DELAYS RELATED TO THE CARRIER
In the case of a delay in delivery compared to the deadlines announced by the carriers, the Customer must first contact the carrier or its distribution office in the case of La Poste, to see if the package is not pending. If necessary, the Customer may contact Élhée Customer Service by telephone or e-mail to open a dispute or investigation file to search for the package.
It happens that parcels are misplaced by carriers. The deadlines imposed by the carriers imply that the Customer declares the loss within 10 days of receipt of the shipping notice from Élhée. Under these conditions, Élhée is responsible for making the necessary complaints to the carrier concerned. Once the complaint and the opening of an investigation have been made, it may take 3 to 4 weeks to get a return from the carrier.
If the package is found, it will be forwarded immediately to the Customer's home. In the event that the package is not found, the Customer may then request the return of the same Product (within the time of availability), at the expense of Élhée, or the reimbursement of the amount paid. If the Product(s) ordered were no longer available at that time, Élhée will reimburse the amount of the Products concerned by the loss of the carrier.

DAMAGED PARCELS
The Customer must check the condition of the package before the carrier and make the necessary reservations on the delivery note in the event of partial or total deterioration. In the absence of a reservation, the product is deemed accepted by the Customer and cannot be the subject of any dispute concerning its delivery. The Customer must inform Élhée by e-mail as soon as possible, so that Élhée can take the necessary measures as soon as possible.

ARTICLE 9: RIGHT OF WITHDRAWAL, RETURN AND EXCHANGE

9.1 Legal withdrawal period
In accordance with the provisions of articles L.221-16 and following of the Consumer Code, the Customer has a withdrawal period of fourteen (14) calendar days from the date of receipt or withdrawal of the products to exercise his right. legal right of withdrawal and thus inform Élhée of its intention to return the said product. If the products can be the subject of the legal right of withdrawal, the Customer exercising his right of withdrawal under the conditions provided for in this article in terms of time and methods of returning the products, may obtain a refund for the returned products.

The refund will be made by the same means of payment as that used by the Customer for the initial transaction. The refund will be made as soon as possible and at the latest within 14 days following the effective exercise of the right of withdrawal by the Customer. However, this period may be extended by Élhée until Élhée receives the goods returned by the Customer to the address indicated on the return form, or until Élhée receives proof of shipment of the Items by the customer. When the fourteen (14) day period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the first following working day.

In accordance with Article L.221-23 of the Consumer Code, the right is exercised by returning the product, at Élhée's expense for returns from Metropolitan France, failing which the shipping costs remain at the Customer's charge.

Customers can benefit from a prepaid return voucher in the event of lack of conformity of the products delivered with the order (in this case, the return costs will be borne by Élhée).

The right of withdrawal is exercised under the same conditions from the order and before delivery.

9.2 Conventional withdrawal period
In order to ensure the satisfaction of its Customers, Élhée accepts returns by post to the address indicated by Customer Service or on the Delivery slip of the Article concerned, within a period exceeding the legal withdrawal period mentioned above. As such, the Customer has fourteen (14) days from the date of receipt of his order to withdraw and return his products. Product returns beyond this time will not be accepted.

9.4 Modalities for exercising the right of withdrawal

The return request is made by contacting Customer Service by email: contact@elhee.com mentioning the following information:

• Indicate the corresponding order number.
• The reason for the withdrawal
• the name and address of the Client

Parcel return address:

ELHEE 4 rue Clara Belle, 38160 Saint-Marcellin France

A pre-paid return form will be sent to the Customer to return the products to us unused and in their original packaging.

If the deadlines are not met, Élhée will not be able to reimburse the Customer.
Only products returned in their original packaging in perfect condition for resale will be accepted. Consequently, returns of used products, as well as damaged boxes will be refused.

Withdrawal can never be exercised if the products delivered are products that have been damaged or used. Similarly, these products returned incomplete, damaged or soiled by the Customer will not be taken back or exchanged.

The products must also be accompanied by the order number, either on the return form, sent with the products delivered signed by the Customer, or on any other document. The Customer is informed that the use of the return voucher facilitates the processing of the return by Élhée. The Customer is therefore invited to use this return voucher.

The Customer's liability can only be engaged in the event of depreciation of the product resulting from manipulations other than those necessary to establish the nature, characteristics and, where applicable, the proper functioning of the products.

Reimbursement in the event of use of the right of withdrawal will be made by the same means of payment as that used by the Customer for the initial transaction, unless specifically indicated by the Customer.

ARTICLE 10: GUARANTEES, COMPLAINTS, MEDIATION

GUARANTEE
In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof cannot deprive the Customer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects of the thing sold. .

The Customer is expressly informed that the company Élhée is not the manufacturer of the products presented within the framework of the elhee.com site, within the meaning of law n ° 98-389 of May 19, 1998 and relating to product liability. defective.
Consequently, in the event of damage caused to a person or property by a defective product, only the responsibility of the manufacturer of the latter may be sought by the Customer, on the basis of the information appearing on the packaging of the said product. In addition, the company recalls that the products, services and information offered by Élhée do not in any way replace the vigilance of adults at all times. Élhée cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered. It is up to the Customer to check with the local authorities the possibilities of importing or using the products or services that you plan to order.

COMPLAINTS / MEDIATION
Any complaint must be made in advance by email via the “Customer Service” section of the Site. Contact address: contact@elhee.com

If applicable, the refund will be made within 14 days of receipt of the Item by Élhée depending on the method of payment chosen during the Order, either on the credit card used for payment or on the Customer's PayPal account. These provisions are not exclusive of the aforementioned right of withdrawal.

Furthermore, in accordance with Article L.616-2 of the Consumer Code, Élhée informs the Customer of the existence of the platform put online by the European Commission, the purpose of which is to collect any complaints arising from a online shopping by European consumers and then forward the cases received to the competent national ombudsmen. The link is: http://ec.europa.eu/consumers/odr/

ARTICLE 11: RESPONSIBILITY

The products offered comply with the French legislation in force and the standards applicable in France. Élhée cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is up to the Customer to check with the local authorities the possibilities of importing or using the products you plan to order.

Élhée cannot be held liable for inconveniences and damages relating to the use of the Internet network, such as, in particular, a break in the service, the presence of computer viruses or external intrusions and more generally all cases qualified as force majeure or acts of third parties. by the courts.
Hypertext links may refer to sites other than the fr.Élhée.com site. Élhée disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force. 

ARTICLE 12: FORCE MAJEURE

Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure.
Will be considered as fortuitous event or force majeure any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.
The party affected by such circumstances will notify the other within ten business days of the date on which it becomes aware of them.
The two parties will then come together, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued.
If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.
Expressly, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals:
– Total or partial strikes, internal or external to the company, the blocking of means of transport or supplies for any reason whatsoever, governmental or legal restrictions, computer breakdowns, earthquakes, fires, storms, floods, lightning;
– The shutdown of telecommunications networks or difficulties specific to telecommunications networks external to Customers.

ARTICLE 13: PERSONAL DATA

Visitors or Customers of the site elhee.com have at any time a right to access, modify, rectify and delete data concerning them in application of article 34 of the “Informatique et Libertés” law of January 6, 1978. When registering of the Customer or of an order, or within the framework of other specific operations, Élhée offers Visitors or Customers to receive its newsletters, its promotional offers, and/or to register to be informed of the holding of its exclusive sales. The visitor or customer can modify his subscription at any time through his personal account, or via the hypertext link at the bottom of the newsletters received by e-mail.

Élhée undertakes to take into account in an effective way the modifications of subscription and unsubscription to the commercial e-mails distributed by it as soon as possible according to the necessary treatments.

Élhée can also offer its visitors or Customers to receive promotional offers from its partners. Élhée may for commercial purposes transmit to commercial partners the identity and contact details of its users or Customers, only insofar as they have accepted the disclosure of their personal data. Users and Customers can modify their choices on the Élhée website at any time.

Élhée uses data collection systems such as cookies. The cookie is a computer file stored on the hard drive of the user's computer. Cookies make it possible to report a previous visit by the user to the site and to link the user to his personal data left on the site, in particular in the context of identifying the shopping cart.
Élhée informs its Customers that the processing of this personal and/or personal information has been declared to the CNIL. 

ARTICLE 14: INTELLECTUAL PROPERTY

All of the content (texts, comments, works, illustrations, images, videos, graphics, sound, etc. including the underlying technologies used) displayed on this site is reserved under copyright as well as under of intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code. Any other use constitutes counterfeiting and is sanctioned under Intellectual Property unless prior authorization from Élhée. Any total or partial reproduction of the Elhée catalog is strictly prohibited.

Anyone with a website wishing to place a simple link on their site directly to the elhee.com site must request authorization from Élhée. An authorization given by Élhée will in no way constitute an implicit agreement of affiliation and will in no case be given definitively. At the request of Élhée, this link must be removed.