FAQ

Our answers to your questions

We answer all the most frequently asked questions about Élhée silicone feeding bottles, as well as our commitments, delivery and returns procedures. You'll also find a list of all our physical retailers in the "Points of sale" section.

Grâce à son design naturel, tout en rondeur et, à la douceur et la souplesse de ses composants, semblables à ceux du sein maternel, le biberon physiologique et anti-colique Élhée vous permettra de conjuguer au choix allaitement maternel et biberon.

ELHÉE FEEDING BOTTLES

The Élhée feeding bottle is a new concept in "healthy, sensorial and designer" silicone feeding bottles, designed down to the smallest detail by a mother, to enable other mothers to bottle-feed their babies exclusively or with mixed breastfeeding, with complete peace of mind, without complexes or guilt. The benefits of the Élhée silicone feeding bottle are:

- Its "100% Clean" composition in medical silicone:the Élhée feeding bottle contains no bisphenol (0% BPA, BPS, BPF), nor any other substance likely to harm babies' health, such as lead, PVC, phthalate, nistrosamine, cadmium, heavy metals...
It is non-allergenic and perfectly suited to food contact. What's more, its unique, patented closure system rules out any risk of the milk and its nutrients coming into contact with materials other than those of the bottle, the anti-colic teat and the silicone sealing disc = ZERO risk of plastic micro-particles migrating into your baby's milk.

- Thepatented design of the Élhée bottle in soft silicone, combined with a ventilation system integrated into the nipple, improves air circulation and prevents gas and bloating. It's twice as effective as a rigid bottle in preventing infant colic. No more uncomfortable, sometimes painful sensations associated with baby's transit and digestion.

- A sensory design as close as possible to breastfeeding:thanks to its pure design and subtle, delicate texture similar to that of mother's breast, the Élhée bottle enables those who so desire to combine breastfeeding and bottle-feeding.

- Unbreakable, long-lasting strength:the Élhée bottle presents no danger, especially when baby starts to move around. They can be easily and safely held from a very young age, with no risk of breakage or injury.
- Can be used from birth, to complement or replace breastfeeding.

- Elhée feeding bottles are eco-designed and manufactured in France to the highest standards, to ensure that feeding respects the health of infants and young children.

The unique, patented design of the Élhée bottle in soft silicone, combined with its anti-colic valve system on the teat, makes it 2x more efficient than a conventional rigid glass or plastic bottle. It has been specially designed to ensure optimized air circulation, allowing incoming air to be extracted by baby's sucking mechanism during feeding, without effort or fatigue: baby's digestion is thus facilitated - no more colic, upset stomachs or intense crying...

Nomadic bottle warmers :

All Élhée feeding bottles can be used with Munchkin, Tommee Tippee, Mini Cupid and Appy Baby nomad bottle warmers when fitted with our adapter ring.

Classic bottle warmers :

Here is the list of classic bottle warmers compatible with our 150ml and 240ml bottle sizes (not the 330ml):

- Milk Second by Beaba
- Nomad by Izybaby
- Maternity by Bébé Confort

Bottle preparers :

All sizes of Élhée bottles are compatible with all bottle preparers on the market:
- "FormulaPro" by Babybrezza
- "Milkeo" by Beaba
- "Bib'Expresso" by Beaba
- "Perfect Prep" by Tommee Tippee
etc...

Bain-marie and microwave:

The bain-marie method is 100% compatible with Élhée feeding bottles. Microwaves can also be used, but are not recommended for reheating breast milk.

Another tip: use an adjustable-temperature kettle so that the water is at the perfect temperature (37°C) for preparing the bottle. It's even faster!

1. Disassemble the various components of the Elhée feeding bottle
2. Then wash them thoroughly in hot, soapy water (preferably using an organic, fragrance-free product)
3. Rinse with clean water and air-dry.

Resistant to extreme temperatures and fully removable, the original design of the Élhée feeding bottle ensures perfect hygiene. It can be cleaned by hand, without the use of a brush, or in the dishwasher without risk of deterioration.

Watch the bottle assembly video and step-by-step instructions here

Before and after each use of the Élhée feeding bottle, we recommend that you remove the nipple from the top ring and disassemble the entire bottle to clean it thoroughly for hygienic reasons. Disassembling the various parts of the bottle makes for more hygienic cleaning.

To keep your feeding bottle in good condition, it's best to clean it carefully with a bottle brush and hot, soapy water .

Then leave the parts to dry on a clean cloth, with the bottle turned upside down and the silicone collar raised, so that it dries in every nook and cranny.

Opt for an organic, fragrance-free cleaning product to prevent the bottle from becoming impregnated with the smell of washing-up liquid.

Élhée baby bottles are dishwasher-safe. However, make sure that the dishwasher does not contain tomato sauce, carrot/squash purée or spices such as curry, which could stain the silicone of your feeding bottle.

Long recommended, the WHO no longer recommends sterilizing baby bottles.

The Élhée feeding bottle is compatible with the following electric sterilizers:
SterilNatural 2 in 1 by Chicco

Steril'express by Beaba

Avent electric sterilizer

Twistshake 5-in-1 Sterilizer

Babymoov Turbo Steam + Sterilizer

The lid on your baby's bottle is used to seal the bottle so that it can be mixed or transported without risk of leakage. The lid is placed on the base of the bottle, before screwing on the ring and teat.

You can also transform the bottle into a small hermetically sealed container (or jar) for puree or compote by removing the teat from the colored ring and placing the lid on the base of the bottle.

Yes, the Élhée feeding bottle is microwave-safe, but beware of the risk of burns: check the temperature of the milk on the palm of your hand beforehand.

However, it is not advisable to use the microwave to heat up breast milk, as this method alters the milk's nutritional components.

Élhée special breastfeeding bottles are excellent for helping breastfed babies make the transition to bottle-feeding or for mixed feeding. But they are also designed for all babies, even non-breastfed babies, from birth.

Élhée feeding bottles are fitted with a physiological Medium Flow teat , perfectly suited to non-breastfed babies from birth.

The Élhée nursing bottle is perfectly suited to breast-feeding babies. The soft, extra-soft texture of the physiological teat provides sensations close to those of breastfeeding. The widened teat base reproduces the natural sucking position and shape of the nipple. We offer slow-flow teats specially designed for breast-fed or premature babies. Their specially designed holes regulate the flow, encouraging infants to exert the same sucking effort as at the breast, thus avoiding the risk of breast/teat confusion.

If the milk leaks from the bottle, first check that the silicone collar is correctly fitted to the sides of the white screw ring. Then check that the teat and the outer (coloured) screw ring are correctly assembled, and screw the upper and lower parts of the bottle firmly together.

If the problem persists, contact our customer service department at the following address:contact@elhee.com

Although we don't sell spare parts separately, we'd be delighted to help you.

If you have any queries, please contact our Customer Service department at the following address:contact@elhee.com

The Élhée feeding bottle is a French product, from design to manufacture. It is designed with the utmost respect for people, the environment and biodiversity.
All bottle components, accessories and packaging (with the exception of the teat) are made in the Rhône-Alpes region of France. Élhée has chosen a physiological teat that is ideally suited to your child's comfort and healthy oral development, and its manufacture has been entrusted to a team of German experts.
The entire production chain, from the choice of quality raw materials to the dispatch of our finished products, is fully controlled. That's why we can guarantee the traceability of our products in complete transparency.

Élhée has chosen materials that meet the highest standards and are harmless to your baby's health, so you can bottle-feed with complete peace of mind.

The bottle body, sealing disc and nipples are made from 100% medical-grade silicone.

The leak-proof cap, upper screw ring and lower ring are made of polypropylene (PP), a plastic that contains no additives, Bisphenol-A (BPA) or Bisphenol-S (BPS).

The medical-grade silicone used to manufacture the Élhée feeding bottle is safe for your child's health. This silicone meets US FDA, CPSIA, EN 14350 and BfR standards. It contains no Bisphenol A (BPA) or other substances likely to harm babies' health, such as its substitute Bisphenol S (BPS) or lead, PVC, phthalate, nitrosamine, cadmium, heavy metals....

Unlike plastic, which is a petroleum derivative containing chemical particles with oestrogenic activity, silicone presents no risk to babies' health. It is a stable, non-toxic material derived from silicon, a natural element found in sand and quartz...

The medical-grade silicone selected by Elhée is one of the purest materials of its generation, used in the manufacture of medical devices. It is certified to comply with the most stringent pharmacopoeia standards in the healthcare sector.
Elhée's baby bottles are guaranteed to be free from Bisphenol, BPA, BPS and GMP, and do not release microplastics. It also offers numerous advantages: flexible, hygienic and non-sticky, it won't dry out or crack during use.

Resistant to extreme temperatures, it can be safely placed in dishwashers, microwaves, sterilizers and freezers. 

Bisphenol-A (BPA) is a chemical used primarily in the production of polycarbonate plastic and acts as an estrogen impostor, more widely known as an endocrine disruptor. Studies have linked BPA to depression, type 2 diabetes, heart disease and a number of other conditions.
BPA can be particularly dangerous during pregnancy, infancy and childhood, and has been banned from baby bottles in France since 2010. These regulations were extended to all food packaging on January 1, 2015. In some cases, Bisphenol-S (BPS) has been used as a substitute for BPA, with the same toxicity risks as BPA.

Because your child's safety is an absolute priority for Élhée, Élhée baby bottles contain NO BPA or BPS.

Avent and Medela breast pumps (with the exception of Medela's Swing Flex breast pump) are compatible with Élhée feeding bottles, when fitted with a breast pump adapter, available here.

Portable breast pumps from Elvie, Perifit, Momcozy... can be used on the move, without having to fit a bottle to them.

ELHÉE PHYSIOLOGICAL TEATS

The Élhée teat is available in 4 sizes (XS, S, M, L) to suit the needs of every baby.

Baby's flow preferences are often linked to the way they feed themselves: some are greedy, others need more time.

The information on the flow rates of Élhée teats is provided as a guide only, the important thing is to follow baby's needs and rhythm.

Extra-slow flow size (XS): The extra-slow flow rate is suitable for premature babies or those for whom the Slow flow teat is still too fast.

Slow flow size (S): Slow flow is suitable for newborns and breast-fed babies, in particular to avoid the risk of breast/nipple confusion.

Flow size Medium (M): Ideal for babies on infant milk, from 2 months.

Size Dense flow (L): Fast flow is suitable for thick liquids such as thickened milks, cereals and for greedy babies.

Sizes XS, S, M, L are indicated below the teat base. The numbers correspond to those of the manufacturing series, and therefore have nothing to do with size.

The Élhée teat is physiologically shaped and therefore asymmetrical. It has a rounded part, which is positioned towards the roof of the mouth, and a flat part, which is positioned against baby's tongue. The anti-colic valve at the base of the teat should be placed at the top, under baby's nose.

For reasons of hygiene and safety, we recommend replacing the teat after 4 to 8 weeks, depending on the frequency of use. Change it as soon as the first signs of deterioration appear.

Yes, all teats can be used on any size of feeding bottle in the Élhée range.

OUR SOCIAL AND ENVIRONMENTAL COMMITMENTS

The Élhée brand strives for the most eco-responsible production methods possible, favoring the choice of environmentally-friendly raw materials, avoiding multi-material components in particular, and working with industrial partners committed to the same environmental approach.

Élhée's industrial partner's environmental management system is ISO 14001 certified, and its CSR commitment has been awarded the ECOVADIS Silver label.
The cardboard used for the packaging and the paper used for the leaflets are FSC-certified. The ink used in the manufacture of the boxes and leaflets, made from vegetable oil, is Imprim'Vert certified.

Élhée has opted for local manufacturing: the Élhée French feeding bottle and its packaging are made in France, in the Rhône-Alpes region, with the sole exception of the teat, which is made in Germany.

The assembly and packaging stages of the Élhée feeding bottle are entrusted to a social integration enterprise (ESAT) employing disabled people in the Rhône-Alpes region, the La Providence association in Saint-Laurent en Royans.

PAYMENTS ON ÉLHÉE.COM 

You can pay for your purchases on the elhee.com store by Carte Bleue, Visa, Mastercard, Bancontact, Apple Pay, Klarna for payment in 3 instalments free of charge or also by Paypal.

Transactions are encrypted and secured according to today's highest security standards (SSL certificate for data encryption). And the entire elhee.com site uses HTTPS protocol.

We do not have access to any personal banking information. Credit card numbers are never stored - even temporarily - in our databases. Only the information needed to process orders is communicated to us by the payment module (name, address, telephone number, products ordered).

Prices in the elhee.com store include VAT for France and Europe. If you live outside Europe, please create an account on elhee.com to identify your postal address. Our software will then take your location into account and our product prices will be shown exclusive of VAT.

Your invoice will be sent to you by e-mail as soon as your order has been dispatched. If you can no longer find it, you can send us a request by e-mail to the following address: contact@elhee.com

DELIVERY AND ORDER TRACKING

We deliver worldwide. Shipping costs are calculated automatically when you enter your delivery address when confirming your order.

All orders are processed and dispatched between 1 and 3 working days after order validation.

The delivery service of the elhee.com store is provided by Colissimo, UPS and DHL.

Shipping costs depend on the destination country and the total weight and volume of the selected items. Costs and delivery times are calculated automatically and indicated before the final confirmation of your order.

Europe and worldwide: Delivery time is 3 to 10 working days depending on destination (after dispatch) and may take longer due to customs procedures.

Orders to countries outside the European Union are not subject to French VAT. However, they may be subject to taxes and customs duties in the country of destination. These costs and related formalities are the responsibility of the customer/consignee, and must be paid directly to the carrier at the time of delivery.

When your order is dispatched, you will receive an e-mail with your tracking number so that you can follow its progress.

RETURNS AND REFUNDS 

For logistical reasons, Boutique Élhée does not offer exchanges. You have 30 days from receipt of your order to notify us by e-mail of your intention to return a product and the reason for the return. We will cover the cost of returns within Metropolitan France. From abroad, you are responsible for return shipping costs.

Please send us an e-mail to contact@elhee.comindicating your order number and the reason for your exchange. We will then send you a return form to send back the unused products in their original packaging.

Upon receipt of the returned parts, you will receive a full refund, provided the products are in their original condition.

You can then place your order again on elhee.com

Please send us an e-mail to contact@elhee.comindicating your order number and the reason for your exchange. We will then send you a return slip to return the unused products in their original packaging. As soon as we receive the returned items, you will receive a full refund, provided the products are in their original condition.

MY ELECTED ACCOUNT 

You do not need to create a customer account to place your order, you can place your order as a guest.

If you have forgotten your password, please reset it on the login page of your personal space. Click on "Forgot your password?" and an email will be sent to you to reset your password.

You can modify all your information in your personal space in the "My account" section.

OUR POINTS OF SALE