This privacy protection charter aims to inform you in a clear, simple and complete manner of the processing carried out on the personal data that you provide to us, or that we may be required to collect through the various contacts you make. may have with us (customer service, social networks, events), their possible transfer to third parties as well as your rights and the options you have to control your personal information and protect your privacy. In this Policy you will find information about:
- Who we are ?
- What data we may collect about you?
- How do we collect or receive your data?
- For what purposes do we use your data?
- How long do we keep them?
- Who are the recipients of your data?
- How do we protect them and ensure their confidentiality?
- What are your rights under European Regulations?
- How can you contact us if you have any questions about our use of your personal data?
- Managing cookies on the elhee.com website
Who are we ?
“Élhée”, “we”, “us” and “our” refer to:
The Élhée company, a simplified joint stock company under French law whose head office is located at 4 rue Clara Belle in Saint-Marcellin (38160), France, registered in the Grenoble Trade and Companies Register under number 842 142 028 and represented by Allison Piraud.
The company Élhée SAS is the data controller within the meaning of the regulations applicable to personal data and in particular EU Regulation 2016/679 relating to the protection of individuals with regard to the processing of personal data and the free circulation of these data (hereinafter GDPR).
What data do we collect about you?
“Personal data” means any information that identifies you either directly (such as your name) or indirectly (for example using a unique customer number).
Depending on the data you provide or share with us, personal data may include information regarding:
Your identity and contact data, your interests, your purchases, your online journey (elhee.com, social network pages, partner websites) your requests via our customer service.
Concerning your purchases, your bank details do not pass unencrypted on Élhée servers. Payments are made via a secure PCI-DSS certified payment platform, supplemented by control measures, to guarantee the security of purchases made and to combat fraud.
We invite you to keep us regularly informed in writing of any changes to your contact details.
How do we collect or receive your data?
As part of our relationships, we may collect certain data via the following points of contact:
- Course on elhee.com
- Élhée event in which you are participating
- Contact with Customer Service
- Forms you fill out (in store or online)
- Élhée pages on social networks that you consult and comment/like
- Internet media advertisements that you click on
- Search engine ads you click on
The personal data essential to Élhée are indicated by an asterisk on each personal data collection form. If you do not complete these required fields, we will probably not be able to respond to your requests and/or provide you with the requested services. Other information is optional and allows us to know you better and improve our communications and services to you.
For what purposes is your data used by Élhée?
As part of our relationships, depending on the context in which your data is collected, we may use your data to:
- Managing your orders
- Management of personalized content and Élhée communications (digital or not)
- Managing your profile
- Managing your requests in connection with Élhée
- Managing events you register for/participate in
- Managing our website
- Improving our products and services
The legal basis for processing your data may be, depending on the context in which it is collected:
- Your consent. (e.g. for the purposes of managing our personalized commercial offers, managing your browsing via cookies)
- The performance of a contract. (e.g. manage your access to your customer account, processing
and tracking your orders)
- A legal obligation when processing is required by law. (e.g. retention of purchase invoices)
- Our legitimate interest: to improve our products and services, prevent fraud, secure our tools or personalize our communications.
If you have any questions about how we process and use your personal data, or if you would like to exercise any of the rights above, please contact us by sending an email to firstname.lastname@example.org
How long can we keep them?
We keep your personal data only for as long as necessary to achieve the objective pursued, to meet your needs, or to satisfy our legal obligations. Generally speaking, your personal data is kept in our database:
If you are a customer (i.e. if you have already purchased an Élhée product):
for a period not exceeding 10 years from your first purchase; this period will be renewed each time you interact with Élhée (for example a purchase)
If you are a prospect (i.e. if you have never purchased an Élhée product but you are interested in the Élhée brand): 3 years from the collection of your data; this period will be renewed each time you interact with Élhée (for example participation in an event)
If cookies are placed on your computer, we keep them for a period not exceeding 13 months. When we no longer need your personal data, it is deleted from our systems and records or anonymized so that you can no longer be identified.
Who can access your data?
Your data is intended for the Élhée services concerned by your requests. We ensure that only duly authorized persons can access your personal data when necessary for the purposes mentioned above.
We do not give your data to third parties for commercial purposes.
You may also choose to disclose your personal information to our partners, advertisers and affiliates by following a link to and from their websites. Please note that these websites apply their own privacy policies.
We may also offer you the possibility of using your social media connection data. Please note that in this case, you are sharing your profile information with us. The personal data shared depends on the configuration of the social network platform. Please note that these social networks apply their own privacy policies.
How do we protect and ensure the confidentiality of your data?
We take all necessary precautions to guarantee the confidentiality and security of your data and prevent it from being distorted, damaged, destroyed or accessed by unauthorized third parties.
Please note, your data may be accessed, transferred or stored outside the European Union and may be accessible there by staff who work for us or for one of our trusted service providers, for example accessing your data history. purchases from a store other than your main store. We do this in a strictly secure manner and in accordance with applicable law and take the necessary measures to ensure that third parties adhere to the commitments set out in this Policy, in particular by concluding contracts adapted according to the model adopted by the European Commission.
When creating your account on elhee.com or when applying for our job offers, entering a password that is personal to you is mandatory and is part of our confidentiality policy.
Your rights under the European GDPR regulation
It is important that you can control your personal data. Please find below a summary of the rights you have under the GDPR:
Right to information: you have the right to obtain clear, transparent and understandable information about how we use your personal data and your rights. You will find all of this information in this policy.
Permission to access : you have the right to access the personal data that Élhée holds about you.
Right of rectification: you have the right to have your personal data rectified if it is inaccurate or obsolete and/or to be completed if it is incomplete.
Right to erasure / right to be forgotten: you have the right to have your data erased or deleted. This right may, however, be limited by a legal reason or our legitimate interest in retaining your personal data.
Right to object to direct marketing: you can at any time request to no longer receive our communications relating to our offers, news and events. You can in particular use the hypertext link provided for this purpose in each email that we send you. You can also request to receive non-personalized communications about our products and services.
Right to withdraw consent at any time for data processing based on consent: you can withdraw your consent to our processing of your data where such processing is based on consent.
Right to data portability: you have the right to move, copy or transfer data from our database to another. This right only applies to data you have provided, and provided that the processing is based on a contract or your consent and carried out using automated processes.
You also have the right to contact the data protection authority in your country to file a complaint against Élhée's data protection and privacy practices.
Please contact us as described below if you wish to exercise these rights or if you have any questions or complaints regarding the processing of your personal data. Please note that we may ask you for proof of your identity as well as the full details of your request before processing it.