Legal notices and T&Cs

This site is published and distributed by Elhée SAS with capital of €110,000
Head office: 4 rue Clara Belle, 38160 Saint-Marcellin (France)
Registered with the Grenoble RCS under number 842 142 028
Intra-community VAT number: FR 83842142028
Siret: 84214202800013
Publication director: Allison Piraud

Élhée is a trademark registered with the INPI. The entire site is the exclusive property of the Élhée company. No reproduction or representation may take place without the prior written consent of Élhée. Despite all the usual care taken in the creation of this site and its regular updating, errors may have crept into the information and/or documents presented. Élhée cannot nevertheless guarantee the accuracy, precision or completeness of the information made available on this site and the publisher cannot be held liable under any circumstances in the event of possible errors. If you notice any, please report it by email to: contact@elhee.com so that we can make the corresponding corrections. The Élhée company reserves the right to correct the content at any time and without notice. This site has been the subject of a declaration to the National Commission for Information Technology and Liberties. The personal data recorded on this site will be stored and used in accordance with the law of January 6, 1978 relating to data processing and freedoms. Users of this site have the right to access, rectify and delete data concerning them, which they can exercise at:

ELHÉE
Customer service
4 rue Clara Belle
38160 Saint-Marcellin

TERMS OF SALES

PREAMBLE

This site is operated by the company Élhée SAS, having its head office at 4 rue Clara Belle, 38160 Saint-Marcellin, France. and registered in the Grenoble trade and companies register under number 842 142 028.
These general conditions of sale apply to all orders placed with the Élhée company for all items offered on the elhee.com site by non-commercial individuals (hereinafter the General Conditions of Sale). Consequently, the fact of any person ordering a product offered for sale on the Élhée website implies full acceptance of these General Conditions of Sale, of which the Customer acknowledges having read prior to his order. Élhée reserves the right to modify these General Conditions of Sale at any time. However, the General Conditions of Sale applicable to the order placed by a Customer on the Élhée website are those accepted by the Customer at the time of placing their order.

ARTICLE 6: PRICE

Prices are indicated in euros “All Taxes Included” and are only applicable on the date of sending validation of the order by the Customer. The prices do not take into account delivery costs, gift wrapping costs, possible promotional offers and personal discounts, indicated before final validation of the order.

The prices take into account the French VAT applicable on the day of the order and any change in the legal VAT rate will be automatically reflected in the price of the products presented on the site, on the date stipulated by the implementing decree.

However, prices cannot be modified once the Customer's order has been placed.
Likewise, if one or more taxes or contributions, particularly environmental ones, were to be created or modified, either up or down, this change may be reflected in the selling price of the products on the elhee.com site.

Orders to countries outside the European Union are not subject to French VAT. The prices indicated on the site for these orders are excluding taxes and therefore do not take into account VAT. However, these orders are subject to any taxes and customs fees of the country of destination.

ARTICLE 7: PAYMENT

MEANS OF PAYMENT
The Customer can pay for their order online by bank card (Carte Bleue, Visa, Eurocard-Mastercard, Bancontact), or by Paypal. The Customer guarantees Élhée that he has the necessary authorizations to use the payment method chosen by him, when validating the order form. The debit of purchases from the Customer's account is made at the time of processing the order.

Élhée implements all necessary means to ensure the security and confidentiality of data transmitted online. For this purpose, the site uses a secure SSL (Secure Socket Layer) payment method which allows the encryption of your bank details during their transmission over the network. You will notice that the transmission is encrypted by software when the padlock symbol appears in your browser. The transaction is carried out via the CIC bank, which alone has the banking information provided on the site at the time of payment.

The company Élhée reserves the right to suspend all order management and delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment. The Élhée company reserves the right to refuse to make a delivery or to honor an order from a Customer who has not fully or only partially paid a previous order or with whom a payment dispute is in progress. 'administration.

As part of an order verification procedure intended to ensure that no person uses the bank details of another person without their knowledge, the Customer may be asked to send by fax or e-mail to the Élhée company a copy of an identity document as well as proof of address. The order will only be validated after receipt and verification by our services of the parts sent. If these parts are not received within 15 days of placing the order, the order will be deemed automatically canceled.

BILL
The order form that the Customer establishes online or the order confirmation sent by email to the Customer by Élhée does not serve as an invoice. The Customer has the original invoice in his online account . The invoice is not attached to the package. Élhée keeps an electronic copy of each invoice.
In the case of delivery to an address different from the billing address, the invoice is in any case only available in the online order tracking of the Customer's account.

TRANSFER OF OWNERSHIP
Élhée remains the owner of the Products delivered until their full payment by the Customer. The above provisions do not prevent, upon delivery of the Products, the transfer to the Customer of the risks of loss or deterioration of the Products subject to retention of title as well as the damage that they could cause.

ARTICLE 8: DELIVERY

DELIVERY AREAS
The geographical delivery area for the Élhée store's offer is as follows:
Mainland France, Corsica and Monaco and certain countries in Europe and the rest of the world.
The Customer can contact Élhée Customer Service for more information on delivery conditions in a specific country in the world. Orders to countries outside the European Union are not subject to French VAT. However, they are subject to possible taxes and customs fees in the country of destination. These costs and the related formalities are the responsibility of the customer/recipient. They must be paid directly to the carrier upon delivery. The Customer is also responsible for checking the possibilities of importing the products ordered with regard to the law of the country of delivery. We recommend contacting the customs department for more information.

DELIVERY SERVICES
The products are delivered to the address indicated by the Customer on the order form. The Customer must verify the completeness and conformity of the information he provides to Élhée. The latter cannot be held responsible for possible entry errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for reshipping the order will be entirely the responsibility of the Customer.
Élhée cannot be held responsible for delivery delays due to errors or disruptions attributable to carriers (including in particular in the event of a total or partial strike of postal services and means of transport and/or communications).

SHIPPING TIMES
Orders placed online via the elhee.com website are collected every day from Monday to Friday, except public holidays. Élhée does its utmost to process and ship within 1 working day, however the processing and preparation time for an order may be extended depending on the items and last between 1 and 5 working days. Upon receipt of the shipping confirmation email, the Customer can take into account the delivery times of the carriers announced below. Élhée informs its Customers that these shipping times do not include Saturdays, Sundays and public holidays.
In the case of an order which includes one or more unavailable products as well as one or more available products, Élhée ships the order upon receipt of all the products which constitute the order. If the Customer wishes to receive immediately available products as quickly as possible, he is advised to isolate these items in a separate specific order.

TRANSPORT TIMES
Transport times depend on the carrier chosen by the Customer and the place of delivery.
Élhée informs Customers for information purposes of the deadlines announced to it by the chosen carrier. Shipping costs are calculated based on the country of delivery at the time of shopping and are definitively confirmed based on the mode of transport and delivery destination chosen, before final validation of the order. However, Élhée informs its Customers that the announced deadlines do not include Saturdays, Sundays and public holidays.

DELIVERY TIME Delivery times may be as follows:

• If the products are available, the delivery time is equal to the time indicated when taking the order in the delivery method section.
• If the products are not available and therefore on order, the delivery time is equal to the time indicated in the product availability section.

If it turns out that the shipping deadline cannot be met, a new deadline will then be communicated to the Customer, based on the data known by Élhée. In this case, a proposal to cancel the order, credit or refund will also be made to the Customer.

MEANS OF DELIVERY IN METROPOLITAN FRANCE

Standard Delivery by Colissimo (deadline usually 48h/72h)
This delivery method allows the Customer to receive their package within 48 hours of dispatch thanks to the Post Office and the Colissimo service (excluding order processing and preparation time which can take from 1 to 5 working days). Deliveries are made from Monday to Friday morning, except public holidays. The costs incurred for this option depend on the weight and total volume of the items ordered. The package is picked up by the Post Office and delivered to the delivery address indicated by the Customer. In the event of absence during delivery, a delivery notice is left at the delivery address indicated by the Customer, which allows the latter to collect their package from the nearest post office. Packages are held at the Post Office for 15 calendar days. In the event of non-collection within the time limits set by the carrier, the products will be returned to Élhée which reserves the right to reimburse the price of the products, the shipping costs remaining the responsibility of the Customer.

Delivery by UPS and DHL (deadline usually within 24 hours)
This delivery method allows the Customer to receive their package within 24 hours of shipment thanks to UPS and DHL (excluding order processing and preparation time which can take 1 to 2 working days). Deliveries are made Monday to Friday, except public holidays. The costs incurred for this option depend on the weight and total volume of the items ordered.
The package is picked up by UPS or DHL and delivered to the delivery address indicated by the Customer. The Customer must ensure that when ordering the access conditions of the place of delivery (code, building, floor, door, etc.), as well as a telephone number where the Customer can be easily reached. In the event of absence, the delivery person leaves a calling notice indicating his next visit. The Customer can call UPS or DHL customer service to arrange a new delivery date that is more convenient for them. After 3 unsuccessful visits to the delivery address, the package is automatically returned to Élhée, which reserves the right to reimburse the price of the products.
The delivery times that we indicate are indicative and those generally observed. No refund of shipping costs will be made in the event of delivery taking longer than those indicated.

DELIVERY MEANS OUTSIDE METROPOLITAN FRANCE
In Europe and abroad, delivery is made via various carriers: Colissimo, UPS, etc. The costs incurred depend on the country of destination, the weight and the total volume of the selected items. The costs and deadlines are indicated to the Customer before the final validation of his order.
Orders to countries outside the European Union are not subject to French VAT. However, they are subject to possible taxes and customs fees in the country of destination. These costs and the related formalities are the responsibility of the customer/recipient. They must be paid directly to the carrier upon delivery.
The customer is also responsible for checking the possibilities of importing the products ordered with regard to the law of the country of delivery. We recommend contacting the customs department for more information.

CONDITIONING
The products are packaged in such a way as to comply with current transport standards, and to ensure optimal protection of the products during delivery. The Customer is asked to respect these same standards when returning a product, whether during after-sales service, or when returning for convenience. In the event of a Product return, if we notice that the Product returns to us damaged due to insufficient quality packaging, Élhée may decide to only partially reimburse the product or to refuse to reimburse it if it is impossible to return the Product. resale as is.

CUSTOMER RESPONSIBILITY FOR CHECKING PACKAGES UPON RECEIPT
Élhée reminds that it is the Customer's responsibility to inspect their packages upon receipt in the presence of the delivery person and to immediately notify the carrier and Élhée Customer Service of any anomaly noted (shock, damaged package, delivery date that does not comply with normal deadlines). of the delivery service). In the event that such mentions have not been made on the delivery slip presented to the Customer by the carrier, no complaint relating to the condition of the package(s) could be accepted retrospectively by Élhée.

CARRIER RELATED DELIVERY DELAYS
In the case of a delay in delivery compared to the deadlines announced by the carriers, the Customer must first contact the carrier or its distribution office in the case of La Poste, to see if the package is not pending. If necessary, the Customer can contact Élhée Customer Service by telephone or email in order to open a dispute or investigation file to search for the package.
Sometimes packages are lost by carriers. The deadlines imposed by the carriers require the Customer to declare the loss within 10 days following receipt of the shipping notice from Élhée. Under these conditions, Élhée is responsible for making the necessary complaints to the carrier concerned. Once the complaint and the opening of an investigation have been made, it may take 3 to 4 weeks to receive a response from the carrier.
If the package is found, it will be redirected immediately to the Customer's home. In the event that the package is not found, the Customer may then request the return of the same Product (within availability times), at Élhée's expense, or reimbursement of the amount paid. If the Product(s) ordered were no longer available at that time, Élhée will reimburse the amount of the Products affected by the carrier's loss.

DAMAGED PACKAGES
The Customer must check the condition of the package in front of the carrier and make the necessary reservations on the delivery slip in the event of partial or total damage. In the absence of reservations, the product is deemed accepted by the Customer and cannot be the subject of any dispute concerning its delivery. The Customer must inform Élhée by email as soon as possible, so that Élhée can take the necessary measures as quickly as possible.

ARTICLE 9: RIGHT OF WITHDRAWAL, RETURN AND EXCHANGE

9.1 Legal withdrawal period
In accordance with the provisions of articles L.221-16 et seq. of the Consumer Code, the Customer has a withdrawal period of fourteen (14) calendar days from the date of receipt or withdrawal of the products to exercise his right. legal withdrawal and thus notify Élhée of its intention to return said product. If the products may be subject to the legal right of withdrawal, the Customer exercising his right of withdrawal under the conditions provided for in this article in terms of time limit and terms of return of the products, will be able to obtain a refund of the returned products.

The refund will be made by the same means of payment as that used by the Customer for the initial transaction. The refund will be made as soon as possible and at the latest within 14 days following the effective exercise of the right of withdrawal by the Customer. This period may, however, be extended by Élhée until receipt by Élhée of the goods returned by the Customer to the address indicated on the return slip, or until receipt by Élhée of proof of shipment of the Items by the customer. When the fourteen (14) day period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day.

In accordance with article L.221-23 of the Consumer Code, the right is exercised by returning the product, at Élhée's expense for returns from Metropolitan France, otherwise the shipping costs remain at the expense of responsibility of the Customer.

Customers can benefit from a prepaid return voucher in the event of non-conformity of the products delivered with the order (in this case, the return costs will be borne by Élhée).

The right of withdrawal is exercised under the same conditions from the time of ordering and before delivery.

9.2 Conventional withdrawal period
In order to ensure the satisfaction of its Customers, Élhée accepts returns by post to the address indicated by Customer Service or on the Delivery slip for the Item concerned, within a period longer than the aforementioned legal withdrawal period. As such, the Customer has fourteen (14) days from the date of receipt of their order to withdraw and return their products. Product returns beyond this deadline will not be accepted.

9.4 Conditions for exercising the right of withdrawal

The return request is made by contacting Customer Service by email: contact@elhee.com, mentioning the following information:

• Indicate the corresponding order number.
• The reason for the withdrawal
• the name and address of the Customer

Parcel return address:

ÉLHÉE 4 rue Clara Belle, 38160 Saint-Marcellin France

A pre-paid return voucher will be sent to the Customer to return the unused products to us and in their original packaging.

If the deadlines are not met, Élhée will not be able to reimburse the Customer.
Only products returned in their original packaging in perfect condition for resale will be accepted. Consequently, returns of used products, as well as damaged boxes, will be refused.

Withdrawal can never be exercised if the products delivered are products that have been damaged or used. Likewise, these products returned incomplete, damaged or soiled by the Customer will not be returned or exchanged.

The products must also be accompanied by the order number, shown either on the return slip, sent with the delivered products signed by the Customer, or on any other document. The Customer is informed that the use of the return voucher facilitates the processing of the return by Élhée. The Customer is therefore invited to make use of this return voucher.

The Customer's liability may only be incurred in the event of depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics and, where applicable, the proper functioning of the products.

Reimbursement in the event of use of the right of withdrawal will be made by the same means of payment as that used by the Customer for the initial transaction, unless specifically indicated by the Customer.

ARTICLE 10: GUARANTEES, CLAIMS, MEDIATION

GUARANTEE
In accordance with article 4 of decree n°78-464 of March 24, 1978, the provisions hereof cannot deprive the Customer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects in the item sold. .

The Customer is expressly informed that the company Élhée is not the manufacturer of the products presented on the site elhee.com, within the meaning of law n°98-389 of May 19, 1998 and relating to product liability. defective.
Consequently, in the event of damage caused to a person or property by a defective product, only the liability of the manufacturer thereof can be sought by the Customer, on the basis of the information appearing on the packaging of said product. In addition, the company reminds that the products, services and information offered by Élhée in no way replace the constant vigilance of adults. Élhée cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered. It is up to the Customer to check with local authorities the possibilities of importing or using the products or services you plan to order.

COMPLAINTS / MEDIATION
Any complaint must be made in advance by email via the “Customer Service” section of the Site. Contact address: contact@elhee.com

If applicable, the refund will be made within 14 days of receipt of the Item by Élhée depending on the payment method chosen during the Order, either on the bank card used for payment or on the Customer's PayPal account. These provisions do not exclude the aforementioned right of withdrawal.

Furthermore, in accordance with article L.616-2 of the Consumer Code, Élhée informs the Customer of the existence of the platform put online by the European Commission which aims to collect possible complaints arising from a online purchase by European consumers and then transmit the cases received to the competent national mediators. The link is: http://ec.europa.eu/consumers/odr/

ARTICLE 11: RESPONSIBILITY

The products offered comply with current French legislation and the standards applicable in France. Élhée cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is up to the Customer to check with local authorities the possibilities of importing or using the products you plan to order.

Élhée cannot be held liable for inconveniences and damages relating to the use of the internet network, such as in particular a break in the service, the presence of computer viruses or external intrusions and more generally any cases qualified as force majeure or acts of third parties. by the courts.
Hypertext links may refer to sites other than the fr.Élhée.com site. Élhée disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.

ARTICLE 12: FORCE MAJEURE

Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event or force majeure.
Will be considered as fortuitous event or force majeure any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.
The party affected by such circumstances will notify the other within ten business days of becoming aware of them.
The two parties will then come together, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which execution of the contract will be continued.
If the force majeure lasts for more than three months, these general conditions may be terminated by the injured party.
Expressly, the following are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals:
– Total or partial strikes, internal or external to the company, blocking of means of transport or supplies for any reason whatsoever, government or legal restrictions, computer failures, earthquakes, fires, storms, floods, lightning;
– The shutdown of telecommunications networks or difficulties specific to telecommunications networks external to Customers.

ARTICLE 13: PERSONAL DATA

Visitors or Customers of the site elhee.com have at any time a right of access, modification, rectification and deletion of data which concerns them in application of article 34 of the “Informatique et Libertés” Law of January 6, 1978. When registering of the Customer or an order, or as part of other specific operations, Élhée offers Visitors or Customers the opportunity to receive its newsletters, its promotional offers, and/or to register to be informed of the holding of its exclusive sales. The visitor or customer can modify their subscription at any time through their personal account, or via the hyperlink appearing at the bottom of the newsletters received by email.

Élhée undertakes to effectively take into account changes to subscription and unsubscription to commercial emails sent by it as soon as possible depending on the necessary processing.

Élhée can also offer its visitors or Customers the opportunity to receive promotional offers from its partners. Élhée may, for commercial purposes, transmit to commercial partners the identity and contact details of its users or Customers, only to the extent that they have accepted the disclosure of their personal data. Users and Customers can modify their choices at any time on the Élhée website.

Élhée uses data collection systems such as cookies. The cookie is a computer file stored on the hard drive of the user's computer. Cookies make it possible to report a previous visit by the user to the site and to link the user to their personal data left on the site, in particular in the context of identifying the order basket.
Élhée informs its Customers that the processing of this nominative and/or personal information has been declared to the CNIL.

ARTICLE 14: INTELLECTUAL PROPERTY

The entire content (texts, comments, works, illustrations, images, videos, graphics, sound, etc. including the underlying technologies used) displayed on this site is reserved under copyright as well as under the title of intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any other use constitutes counterfeiting and is punishable under Intellectual Property law without prior authorization from Élhée. Any total or partial reproduction of the Élhée company catalog is strictly prohibited.

Any person with an Internet site wishing to place a simple link on their site directly to the elhee.com site must request authorization from Élhée. An authorization given by Élhée will in no case constitute an implicit agreement of affiliation and will in no case be given definitively. Upon simple request from Élhée, this link must be removed.